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Alarm monitoring & response

Alarms and cameras watched 24 hours a day, every alert checked and a response team sent when needed.

Operator with a headset watching camera feeds in a control room

Samples

Phone showing the front door camera’s live view of the garden path
Security camera on a wall behind a digital lock and data overlay
Finger tapping the shield icon on a wall alarm touchscreen
Hands holding a tablet with camera feeds, among dome and bullet cameras on building plans

Watched day and night

We connect your alarms and cameras to a partner monitoring centre that watches them 24 hours a day. Each alert is checked on camera first, then the centre calls you and sends a response team when the alert is real.

Every alert checked

24 hour security monitoring links your alarm and CCTV monitoring to a partner centre, so every alert gets a person, a check and a security response.

  1. Trigger: a sensor, panic button or camera raises an alert.
  2. Receive: a partner monitoring centre gets it within moments, day or night.
  3. Verify: the operator checks the linked cameras.
  4. Call: you, then your keyholders, in the order you choose.
  5. Respond: a response team goes out when the alert is real.
  6. Report: what happened, and what was done, in writing.
Security officer watching camera screens and talking on a radio in a control room
A partner monitoring centre watches around the clock.

What it needs

  • An alarm panel that reports to the centre, and cameras linked for checking.
  • A contact list and keyholders who answer.
  • Clear zones and opening hours, so routine movement passes quietly.

Systems are installed through Alarm & access installation and CCTV installation.

Included

  • Monitoring centre watching 24 hours a day
  • Every alert checked on camera
  • Calls to you and the contacts you choose
  • Response team sent to the site
  • Police and fire services called when needed
  • Panic buttons linked to the centre
  • Alerts when an alarm is tampered with or loses power
  • Reports of when the site is opened and closed

Alarm monitoring & response

Packages

Monitoring

Setup

Your alarm connected to the monitoring centre.

Included (5)
  • Alarm connected to the centre
  • Contacts and passwords registered
  • Site details and directions logged
  • Test alert with the centre
  • Chat and email support

Monitoring

Watch

Alerts watched 24 hours a day, with calls to you.

Included (6)
  • Monitoring centre watching 24 hours a day
  • Every alert checked
  • Calls to you and up to 3 contacts
  • Alerts when an alarm is tampered with or loses power
  • Monthly report of alerts
  • Chat and email support
Most popular

Monitoring

Respond

Alerts checked on camera, with a response team sent.

Included (7)
  • Everything in Watch, plus
  • Alerts checked on your cameras first
  • Response team sent to the site
  • Police and fire services called when needed
  • Panic buttons linked to the centre
  • Calls to up to 5 contacts
  • Reports of when the site is opened and closed

Monitoring

Guarded

Response, patrols and keys held for the team.

Included (5)
  • Everything in Respond, plus
  • Patrols past the site, up to 2 a night
  • Keys held for the response team
  • Priority response
  • Quarterly review of alerts
FeatureSetupWatchRespondGuarded
Monitoring 24 hours a day
Alerts checkedOn cameraOn camera
Contacts calledUp to 3Up to 5Up to 5
Tamper and power-loss alerts
Response team sentPriority
Police and fire services called
Panic buttons linked
Patrols past the siteUp to 2 a night
Keys held for the team
ReportsMonthly alertsPlus opening and closingPlus a quarterly review
Test alert with the centre
SupportChat and emailChat and emailChat and emailChat and email

Add-ons

Extras you can add to any package.

Services

Security & Monitoring

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Ready when you are

Tell us what you need and a written quote comes back within a working day.

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