IT help on call
Help by chat and call, visits on site, updates, backups and security checks, printers and network kept working, and repairs arranged with warranty partners.
One number when tech stops
A slow laptop, a printer stuck on an error, Wi-Fi dropping in the meeting room. Managed IT support gives the team one place to ask, by chat or call, and most problems are fixed remotely the same day.
What support covers
| Area | Included |
|---|---|
| Help desk | Chat and call support for every user |
| Visits | On-site visits for anything that needs hands on the hardware |
| Updates | System and software updates applied and checked |
| Backups | Backups monitored and test-restored |
| Security | Antivirus and sign-in checks, accounts tidied |
| Printers and network | Kept working, with faults chased with suppliers |
| Repairs | Arranged through warranty partners, with a loan machine where possible |
Office IT maintenance ends each month with a short report: what was fixed, what was updated and what needs replacing soon, so spending is planned rather than urgent.
Bigger projects run through Installation & setup and Network & Wi-Fi setup.
Included
- Help by chat and call
- Remote help on your screen
- On-site visits
- Updates, backups and security checks
- Printer and network checks
- Accounts set up for new people and closed for leavers
- A record of every device and licence
- Repairs arranged with warranty partners
- Reports of what was done
